Fan support
Help & FAQs
How do I buy tickets?
Open an event, choose how many tickets you want and check out. Paid tickets are paid securely on Stripe’s own checkout page. Free tickets are issued straight away with no payment step.
Where are my tickets?
We email your tickets to the address you used at checkout. Can’t find them? Check your spam folder, then email support@sheltuh.com.au with the event name and your email address.
What is the booking fee?
A booking fee of 4% of the ticket price plus A$0.50 applies to each paid ticket. Free tickets never carry a fee. The organiser chooses whether the buyer pays it or they absorb it; either way the total you pay is shown before you check out.
What if I need a refund?
See Request a refund. If a paid order can’t be fulfilled — for example, the last tickets sold out while you were paying — it’s refunded automatically.
How do I list an event?
Apply as an organiser. Once you’re approved you can create events, which are reviewed before they go live. To sell paid tickets you’ll also connect a Stripe account for payouts.
Still stuck?
Email support@sheltuh.com.au.