Privacy Policy

What we collect

• Your email address and password when you create an account.
• The email address you enter at checkout, so we can send your tickets, and your order details.
• If you apply as an organiser: your organisation name, contact email, description, categories and website.
• Event details and photos that organisers submit.
• If you use Who’s Going: the display name you choose, when you confirmed you’re 18 or older, and which events you’ve added yourself to.
• If you use messages: the messages you send and receive, who you’ve blocked, and any reports you make.

We only collect what we need to run the service.

Who’s Going

Who’s Going is off unless you turn it on, one event at a time. You can add yourself to an event when you’re signed in with a verified email address and hold a ticket for it booked with that same email. To check that, we match your account email against the event’s ticket orders.

• People signed in to Sheltüh see your display name and initials on the events you’ve added yourself to.
• People who aren’t signed in only see how many people are going.
• Your display name is saved with your account, so you can add yourself to other events in one tap. It’s the same on every event you add yourself to, so people signed in to Sheltüh can see which of those events you’ve joined.
• We never show your email address or which ticket you hold.
• Other people who’ve added themselves to the same event can send you a message request (see Messages).
• Nothing is shown once an event has ended.

You can remove yourself from an event at any time on its page. You can change your display name, or delete your Who’s Going profile to leave every event at once, on your account page. To report a display name that shouldn’t be there, email support@sheltuh.com.au.

Messages

Members who’ve both added themselves to the same event’s Who’s Going list can message each other on Sheltüh.

• First contact is a single message request, without links. Nothing more can be sent until the other person replies, and replying is how they accept.
• People you message see your display name and the event you’re both going to, never your email address.
• If you decline a request, we won’t notify the sender, but they won’t be able to message you again. If you block someone, we won’t notify them, but they’ll no longer see your conversation or be able to message you, and you won’t see each other on Who’s Going lists. You can unblock people from your blocked members list.
• If you report someone, we keep a copy of the reported message, up to 20 messages from the conversation before it and their display name, so our team can review it, even if the messages or either account are later deleted.

How long we keep it:

• Conversations and their messages are deleted 12 months after the last message.
• Reports are kept for 2 years after they’re resolved, then deleted.
• Deleting your Who’s Going profile deletes your conversations straight away, for both of you. Reports keep their copies.

Payments

Card payments are handled by Stripe. We never see or store your card number. Stripe’s own privacy policy applies to the information you give it.

Who we share it with

We use service providers to run Sheltüh — for hosting, our database (located in Sydney), payments and sending email. They only handle data on our behalf. Organisers can see the orders for their own events. We don’t sell your personal information.

Marketing email

We’ll only send you marketing email if you’ve agreed to it, and every message will have a way to unsubscribe. Ticket and account emails are not marketing.

Your choices

You can ask to access or correct the personal information we hold about you, or to delete your account, by emailing support@sheltuh.com.au. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.