Skip to main content
Shelth

Fan support

Request a refund

How refunds work, and how to ask for one.

DraftThis page is a plain-language draft and has not yet been reviewed by a lawyer. It may change before launch.

How to ask

Email support@sheltuh.com.au with the event name, the email address you bought with, and what went wrong. We’ll reply as soon as we can.

When you’re refunded

  • The event is cancelled.
  • Your paid order couldn’t be fulfilled (for example, tickets sold out while you were paying) — this is refunded automatically.
  • The event or your tickets are materially different from what was advertised, or another consumer guarantee under the Australian Consumer Law applies.

Your rights

Nothing on this page limits your rights under the Australian Consumer Law. Refunds are returned to the original payment method; the time it takes to appear depends on your bank.